The challenge
Everything landed in the corporate inbox, all mixed together: complaints, contracts, invoices, payment requests and email of every kind. The team sorted and prioritized by hand, reading message by message.
Urgent items could get buried under routine ones: a complaint waiting its turn behind twenty invoices. And nobody had real visibility into what was arriving, how much, or what was going unattended.
The solution
The solution reads 100% of incoming email and classifies every message into five operational categories: complaints, contracts, invoices, payment requests and others.
Every email is organized with its category assigned, and the team works in priority order: complaints don’t queue behind invoices, contracts reach the person who manages them, and payment requests follow their flow without getting lost.
The team’s work is now simplified and organized: less time sorting email, more time resolving it.
The results
- 100% of incoming email is classified — before, prioritization depended on who opened the inbox and in what order they read.
- 5 operational categories with clear priorities.
- Full visibility: the operation knows what arrives, how much and of what type.
What’s next
Classification is the foundation; acting on it comes next. The next step is automating workflows based on the category: registering the invoice in the accounting system, escalating the complaint to the responsible team with its priority — so email doesn’t just end up organized, but resolved.