Connects to your real mailbox
Gmail, Outlook/Exchange or any IMAP mailbox — no email provider migration, no address changes.
Services
Your email, classified
and turned into operations.
The corporate mailbox is your company's largest — and least managed — work queue. We connect it (Gmail, Outlook or any IMAP), classify every email with AI and turn it into a prioritized workflow.
What the solution does
From inbox chaos
to a prioritized work queue.
Classifies 100%
Every email labeled by type: complaints, contracts, invoices, payment requests, claims, requests — using your own taxonomy.
Prioritizes by severity and SLA
The urgent and the regulated (complaints with legal deadlines, claims) surface immediately; the informational waits its turn.
Processes attachments
Every attached record is extracted and validated with document intelligence — the email arrives with its data already structured.
Triggers the next flow
From classified email to action: system registration, reply, assignment or escalation — per category.
Measures your inbox
Volumes per category, response times and bottlenecks: the inbox stops being a black box.
How we work
From the overflowing inbox
to a flow under control.
01
Diagnosis
We analyze your mailbox's real volume and mix, and define the classification taxonomy with you.
02
POC in 2–3 weeks
Classification working on your real email (historical or live), at a fixed cost.
03
Production
Continuous classification, prioritization and routing integrated into your daily operation.
04
Evolution
We automate the flows per category: register the invoice, answer the request, escalate the complaint.
Real results
Related case studies
Pilot underwayColombian insurer — claims
AI claims management: intake and triage from 2–3 days to 30 minutes
Pilot with a Colombian insurer: AI reads the claims inbox, classifies attachments, checks coverage and files each claim by priority in under 30 minutes.
2–3 days → 30 minclaim intake and triage40% → 85%complete files at first filing
Read the case In productionServices company — corporate email
AI email classification: 100% of incoming mail organized
A services company uses AI to classify 100% of incoming email into 5 operational categories: complaints, contracts, invoices, payment requests and others.
100%of incoming email classified5prioritized operational categories
Read the case FAQ
What we get asked
before starting
Do I have to change email providers?
No. We connect to your existing Gmail, Outlook/Exchange or any IMAP mailbox. Your team keeps using email as always.
What happens with ambiguous emails?
They go to a human review queue with the suggested classification. The system learns from those decisions and the queue shrinks over time.
Can it answer emails automatically?
It can, in stages: first it classifies and prioritizes, then it suggests replies for approval and, once the flow is mature, it answers the defined cases automatically.
Who else reads my email?
No one. Processing serves your operation under confidentiality agreements; content is not used to train third-party models and every access is traced.
Your operation has dormant time.
Let's wake it up.
Book an initial diagnostic. We leave the meeting with at least one concrete improvement opportunity identified.